Soundproofing & Noise Control FAQs

Products

Are Soundproof Cow Products Environmentally Friendly?: Many of our soundproofing materials are environmentally friendly. For example, our acoustic cotton features 80% recycled cotton fiber. You can find our acoustic cotton in products like Echo Absorber™ Acoustic Cotton Panels and Quiet Batt® Soundproofing Insulation. Cotton is an excellent sound absorber thanks to its fibrous composition. It is also safe to touch and kind to the surrounding environment. What's more, using Quiet Batt® Soundproofing Insulation improves energy efficiency during the summer and winter when your heating and cooling systems use the most energy. The efficiency improvements you'll see can decrease your bills and minimize your building's environmental impact.
Can Soundproof Materials Be Used Outdoors?: Some soundproofing materials are fine to use outside. Soundproof Cow develops various types of industrial-grade soundproofing materials that contractors use to improve working conditions on job sites. You can also use some of our soundproofing materials outside your home. For instance, certain types of mass-loaded vinyl (MLV) offer enough moisture resistance to withstand the elements. You can line a fence or exterior wall with MLV to prevent sound transmission. We also offer Quiet Board™ Water Resistant Panels that absorb harsh frequencies while resisting moisture.
Do You Offer Custom Soundproofing Panels?: Yes, we offer custom soundproofing panels for any setting. Our Art Acoustic Panels combine premier sound absorption technology with customizable elements so that your acoustic solution adds to your room's decor. To customize an art acoustic panel, start by requesting a quote. An Account Manager will reach out to help you through the process. You'll choose a high resolution image you like from your camera roll or a stock photo supplier, then upload the image to a cloud-based storage system like Google Drive or DropBox where you can share it with us. When we have the image, we'll help you decide on the ideal dimensions and aspect ratio.
Do You Offer Installation Help?: We offer installation assistance by way of helpful guides for many of our products. You can browse our installation instructions page to find documents explaining proper installation methods for many of our best-selling products. Each document is a downloadable PDF that gives step-by-step installation instructions and a list of tools you'll need to complete the process.

Getting Started With Soundproofing

I Want to Soundproof a Room, What Should I Do First?: There are a few steps to take when soundproofing a room. First, decide if your soundproofing will go on top of existing construction or if you are building a new structure. A new structure could be a new building, room or wall within an existing room. Then, determine your goal. Would you like to soundproof the space, meaning limit the transfer of noise into and out of the room? Or are you focused on reducing echoes, reverberations and vibrations within a room? Soundproofing is the process of containing noise, while sound absorption reduces reflections and sound dampening stifles vibrations. After determining your goal, identify which surfaces or features you need to address. Sound can escape a room through openings of any size. It can also pass through thin surfaces. Hard, flat surfaces will reflect sound. Finally, apply the appropriate acoustic treatment to each surface or feature according to your goals. We'll help you determine the ideal acoustic materials to use in your space.
What Are the Best Options for Quieting Loud Pipes?: The best solution to a noisy pipe is soundproofing wrap. You can use Quiet Wrap™ Pipe Soundproofing Wrap to absorb sound and dampen noisy pipes. The wrap contains flexible industrial-grade polyurethane foam with peel-and-place adhesive to wrap around pipes and stay put, even as moisture accumulates. The foam will soften vibrations, minimize clanking and absorb hissing frequencies as water runs through your pipes.
Where Should I Begin When Soundproofing Recording Studios?: Soundproofing a recording studio is similar to soundproofing any other room. There are just a few application-specific factors to keep in mind. You'll want to soundproof the recording space to prevent noise from getting in or out of the room. Then, you'll want to control reflections without totally eliminating them. Here are some ideas to try: • Decouple walls to minimize noise transfer. • Add mass to doors, walls and ceilings. • Fill gaps underneath and around doors. • Place absorptive materials in the path of noise sources like speakers or vocalists.
Do You Offer Free Acoustic Analysis?: Yes, we offer a free acoustic analysis for any space. The process only takes a few minutes to complete. All you have to do is fill out a free acoustic analysis

Customer Support and Ordering

How do I contact SoundproofCow.com?

Returns and Replacements

What Is the Standard Return Policy for Soundproof Cow Products?

Products sold by Soundproof Cow are supported by our Standard Return Policy unless otherwise indicated. All returns must be authorized by Soundproof Cow before a customer can send the order back. Unauthorized returns will not be accepted or refunded, and may be refused when received. To obtain authorization you must request a Return Merchandise Authorization (RMA) number within fifteen (15) days of the receiving date. RMA numbers will not be extended or reissued. Soundproof Cow must receive the returned products within fifteen (15) days of issuing the RMA number. RMA number(s) must be prominently displayed on all boxes returned. To obtain an authorization number, please call our Customer Contact Center toll-free at 1-866-949-9COW or email us at [email protected].

Is It Mandatory to Have an RMA Number in Order to Return a Product to Soundproof Cow?

Yes. You must obtain a Return Merchandise Authorization ("RMA") number within the applicable Return Policy period. SoundproofCow.com will not accept returns without prior authorization and an RMA number. Once issued, RMA numbers are valid for 15 days. Soundproof Cow must receive the returned products within this timeframe. RMA numbers will not be extended or reissued. Customer should prominently display the RMA number(s) on the shipping label of boxes containing the returned product.

How Do I Acquire a Return Merchandise Authorization Number (RMA#)?

To obtain an authorization number, please call our Customer Contact Center toll-free at 1-866-949-9COW or email us at [email protected].

What Address Should I Send My Return To?

The address to send an RMA to is: Soundproof Cow Attn: Returns Dept. 440 Ramsey Avenue Chambersburg, PA 17201 U.S.A.

How Do I Check the Status of My RMA?

Contact our Customer Contact Center at 1-866-949-9COW for information.

Approximately How Long Will It Be Before a Refund/Credit Actually Appears on My Credit/Debit Card?

It takes us approximately two business days to process a credit back to your credit card and 2-3 business days for it to appear on your statement.

How Long Does It Take for Soundproof Cow to Process an RMA?

RMA processing time may vary depending on the product and reason for the return but generally processing time is 2-5 business days once the RMA is received and meet all following criteria:

Return with RMA number clearly identified in shipping label or on package.
All returned merchandise must be unused and returned in the condition it was originally received, with all original packaging.
Returns must be 100% complete, including all components, hardware and/or any accompanying items.
Any return that does not include the preceding items will not be refunded and may be refused when received.
If any component of the returned product(s) is missing, Return Procedure will be breached and we may in our sole and absolute discretion reject the entire return or choose to impose additional charges against the Customer for replacement of the missing component(s).
Any return containing products that appear used, damaged in any way, or with missing components will not be refunded.
No returns can be made on custom or special order items.
No returns can be made on clearance items, including surplus and damage-discounted items.

Is It Necessary to Return Each Individual Part When I Send in a Return? What Should I Include With My RMA?

Yes. Returns must be 100% complete, including all components, hardware and/or any accompanying items in order for Soundproof Cow to process your RMA. Soundproof Cow cannot process RMA returns that are incomplete; incomplete RMAs will be returned to you.

When and Why Are Restocking Fees Applied? How Much Is Deducted When a Return Is Subject to a Restocking Fee?

There is a restocking fee of 25% on all returns for refund (RMA Refund), unless waived by a Customer Support Agent. We charge this 25% restocking fee for all returns for refund to encourage customers to purchase products they intend to keep. We offer RMA Replacement without any restocking fee to support customers who have received a defective product.

Does Soundproof Cow Pay the Return Shipping Cost for Defective Merchandise?

If defective material is received, please contact us toll-free at 1-866-949-9COW.

Will Soundproof Cow Cross-Ship Replacement Merchandise?

Cross shipping is not available, if an item is within thirty days of invoice, we will charge for a new item being sent out and credit your account once we receive the RMA item.

How Do Refunds/Credits Work? How Is a Refund/Credit Applied? Does SoundproofCow.com Offer In-Store Credit?

The credit applied is always charged back to your credit card. We do not offer in-store credit. In the case of the initial order being paid by check or money order, we will issue a check for the refund amount. If we can do so in a timely manner, we will apply any due credit to another Soundproof Cow order. Because we are unaware of both your intentions and any situational details, there is nothing we can do if the credit has already been issued.

The Shipping Carrier Has Returned My Order/Package to Soundproof Cow What Happens Now?

Once we receive the package, we'll credit your credit card back in full, minus any restocking fees. If you paid via check or money order, we'll send you a check for the full amount, minus any restocking fees.

Data Privacy

Is the Soundproof Cow Website Secure? What Security Features Are in Place to Safeguard My Information?: Security is a top priority at Soundproof Cow. When you submit sensitive information via the website, your information is protected both online and offline. When our registration/order form asks you to enter sensitive information (such as your credit card number), that information is encrypted and is protected with the best encryption method currently available. Soundproof Cow uses one the most advanced SSL protocols available. Access to all of our users' information is restricted. Only employees who need the information to perform a specific job are granted access to personally identifiable information. If you wish to have your financial information removed at the time of your order, you may opt to have your financial information deleted from our records upon completion of your order. Otherwise, you may contact us at 1-866-949-9COW to request that your information be deleted from our database. For future transactions, you will be required to re-enter your information. All Soundproof Cow servers, including web servers and database servers, are housed and maintained in secure locations. Access to the database is strictly monitored and protected from outside access. Internet access is restricted and protected by firewalls and password protection. The servers on which we store personally identifiable information are kept in a secured environment, inside a secured and locked room. All backups are stored and locked in a high-level security room. Only personnel with proper security clearance have access to these restricted areas. Tape backups are not permitted to leave the premises without prior authorization. ...that and our attack cow won’t let anybody near them, unless they know the secret password... All employees are updated with the latest information on our security and privacy practices. Every quarter, as well as any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy and of what they can do to ensure that our customers' information remains protected.
Does Soundproof Cow Sell or Release My Personal Information?: Soundproof Cow respects your privacy. We will not sell, share, or rent your personal information to any third parties, except as outlined in this policy. We collect information from our customers to process orders and better serve you with beneficial information, such as order confirmations, order status updates and to provide you with information on products or services that are available from us. Please see our Privacy Statement for additional details.

I have emailed a lot of different manufactures and I have to say your customer service is head and shoulders above all of them. I emailed your company at about 9pm my time and when I woke up the next morning you had already answered my question and then the follow up was a few hours later. I am impressed. Thanks a lot for the quick turn around!

- E. Gustafson

FAQS

Products

Are Soundproof Cow Products Environmentally Friendly?

Can Soundproof Materials Be Used Outdoors?

Do You Offer Custom Soundproofing Panels?

Do You Offer Installation Help?

Getting Started With Soundproofing

I Want to Soundproof a Room, What Should I Do First?

What Are the Best Options for Quieting Loud Pipes?

Where Should I Begin When Soundproofing Recording Studios?

Do You Offer Free Acoustic Analysis?

Customer Support and Ordering

How do I contact SoundproofCow.com?

Does SoundproofCow.com offer any technical support or advice?

Does Soundproof Cow Have a Walk-In Store or Will Call Facility Where I Can Physically Pick Up My Merchandise?

Does Soundproof Cow Accept Phone, Fax, Email, or Snail Mail Orders?

Does Soundproof Cow Charge Sales Tax?

I Am a Tax-Exempt or Government Employee, How Do I Place an Order With Soundproof Cow Without Being Charged for Tax?

What Payment Methods Does Soundproof Cow Accept?

After I Submit an Order With Soundproof Cow, How Will I Be Advised of the Order’s Progress?

How Can I Check My Soundproof Cow Order Status Online?

How Long Does It Generally Take to Process an Order?

I Didn’t See an Order Confirmation Page. Was My Order Submitted Successfully?

I Think I May Have Inadvertently Placed a Duplicate Order. What Should I Do Now?

Can I Add, Change or Remove Items From My Order After It Has Been Submitted?

How Do I Get My UPS/Fedex Tracking Number?

How Will the Charge for My Purchase Appear on My Credit Card Statement?

How Do I Use Soundproof Cow's Shopping Cart?

I Am Experiencing Trouble With My Shopping Cart. What Can I Do?

Does Soundproof Cow Offer a Paper Catalog?

What Happens if an Item Is Back-Ordered?

What Should I Do if an Item Is Missing From My Order?

Resellers

Why Was My Credit/Debit Card Declined When I Know for Certain That I Have the Funds Available?

Does Soundproof Cow Know Specifically Why My Credit/Debit Card Was Declined?

Does Soundproof Cow Deliver to APO or FPO Addresses?

Does Soundproof Cow Deliver to P.O. Boxes?

Does Soundproof Cow Ship Internationally?

Returns and Replacements

What Is the Standard Return Policy for Soundproof Cow Products?

Is It Mandatory to Have an RMA Number in Order to Return a Product to Soundproof Cow?

How Do I Acquire a Return Merchandise Authorization Number (RMA#)?

What Address Should I Send My Return To?

How Do I Check the Status of My RMA?

Approximately How Long Will It Be Before a Refund/Credit Actually Appears on My Credit/Debit Card?

How Long Does It Take for Soundproof Cow to Process an RMA?

Is It Necessary to Return Each Individual Part When I Send in a Return? What Should I Include With My RMA?

When and Why Are Restocking Fees Applied? How Much Is Deducted When a Return Is Subject to a Restocking Fee?

Does Soundproof Cow Pay the Return Shipping Cost for Defective Merchandise?

Will Soundproof Cow Cross-Ship Replacement Merchandise?

How Do Refunds/Credits Work? How Is a Refund/Credit Applied? Does SoundproofCow.com Offer In-Store Credit?

The Shipping Carrier Has Returned My Order/Package to Soundproof Cow What Happens Now?

Data Privacy

Is the Soundproof Cow Website Secure? What Security Features Are in Place to Safeguard My Information?

Does Soundproof Cow Sell or Release My Personal Information?

Analysis / Questionnaires

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